Junban Desk

Support

← Back to user guide

Junban Desk is supported by Collaboration Services (the Marketplace partner behind the app).

Contact

• Support portal: confluenceservice-dev.atlassian.net/servicedesk/customer/portals
• Email: support@confluenceservice-dev.atlassian.net (creates a ticket in the same service desk)

When reporting a problem, please include:

• Your Jira site URL and the JSM project key
• What you did, what you expected, and what happened instead
• A screenshot of the workspace if the issue is visual

Response expectations

Support is handled on business days (Monday–Friday). We aim to respond to new tickets within 2 business days. Security reports and outage-level problems are prioritised ahead of everything else.

Bugs and feature requests

Junban Desk is open source. If you are comfortable with GitHub you can also file bugs and feature requests directly at github.com/thomasbergernz/junban-desk/issues — please still use the support portal for anything account- or site-specific.

Security vulnerabilities

Please do not report security vulnerabilities in public issues or regular support tickets. Follow the security policy and report privately via GitHub Security Advisories.

This site is open source. Improve this page.